GOLD & IRON
APPLIED SCIENCE
Customer architecture

Lifecycle is the customer funnel.

DISCOVER → INVESTIGATE → CONFIGURE → CONVERT → EXECUTE → RETAIN is the canonical commercial motion.

01DISCOVER

Traffic and relationships enter one visible system.

02INVESTIGATE

Evidence, fit and buyer intent become explicit.

03CONFIGURE

A real basket and commercial path are shaped.

04CONVERT

The buyer makes the commitment.

05EXECUTE

Operations fulfill and document the promise.

06RETAIN

The account is retained, reordered and expanded.